Privacy policy

Last Updated: May 13, 2026

At Tulsi Mala Shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information

Full Name
Email Address
Phone Number
Billing Address
Shipping Address

Payment Information

When you make a purchase, payment information is processed securely through trusted payment providers. We do not store your complete card details on our servers.

Order Information

Products purchased
Order history
Shipping information
Transaction details

Device Information

We may automatically collect:

IP Address
Browser type
Device information
Website usage data
Cookies and analytics data

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Send order confirmations and shipping updates
Verify Cash on Delivery (COD) orders
Improve our website and services
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send promotional communications (only where permitted)

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Remember your preferences
Improve website performance
Analyze visitor behavior
Enhance your shopping experience

You can disable cookies through your browser settings, although some website features may not function properly.

4. Sharing of Information

We do not sell your personal information.

We may share your information only with trusted service providers necessary to operate our business, including:

Payment gateways
Shipping and courier partners
Website hosting providers
Analytics services
Legal or regulatory authorities when required by law

These third parties are permitted to use your information only for the services they provide.

5. Shopify Services

Our website is powered by Shopify.

When you use our website, certain information may be collected and processed by Shopify in accordance with Shopify's privacy practices.

For more information, please review Shopify's Privacy Policy.

6. Marketing Communications

If you subscribe to our updates or provide consent, we may send promotional emails, offers, and product announcements.

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to:

Complete transactions
Provide customer support
Meet legal and tax obligations
Resolve disputes
Enforce our policies

When information is no longer required, it will be securely deleted or anonymized where appropriate.

9. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Object to certain processing activities
Withdraw consent where applicable

To exercise these rights, please contact us using the details provided below.

10. Children's Privacy

Our website and services are not intended for children under the age of 18.

We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so that we can remove it.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of external websites. We encourage you to review their privacy policies before providing personal information.