Terms of service

Welcome to Tulsi Mala Shop. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, and Refund Policy.

Please read these Terms carefully before using our website.

SECTION 1 – WEBSITE USE

By accessing or using this website, you confirm that:

You are at least 18 years of age or have permission from a parent or legal guardian.
You will use the website only for lawful purposes.
You will not misuse, disrupt, or attempt to gain unauthorized access to any part of the website.

Any violation of these Terms may result in termination of access to our services.

SECTION 2 – PRODUCTS

Tulsi Mala Shop strives to provide accurate descriptions, images, and information about all products.

However:

Product colors may vary slightly due to screen settings and photography.
Handmade devotional products may have minor natural variations.
Product availability may change without notice.

We reserve the right to discontinue any product at any time.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase a product.

We reserve the right to:

Accept or reject any order.
Cancel suspicious or fraudulent orders.
Limit quantities purchased by an individual customer.

Orders are confirmed only after successful payment or COD verification.

SECTION 4 – CASH ON DELIVERY (COD)

COD is available only on eligible orders as specified in our Shipping Policy.

For COD orders:

Verification may be conducted through phone call or WhatsApp.
Orders will be processed only after successful verification.
Unverified COD orders may be cancelled.

SECTION 5 – PRICING AND PAYMENTS

All prices displayed on the website are in Indian Rupees (INR).

We reserve the right to:

Modify prices without prior notice.
Correct pricing errors.
Cancel orders affected by pricing inaccuracies.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

SECTION 6 – SHIPPING AND DELIVERY

Shipping timelines provided on the website are estimates and not guarantees.

Tulsi Mala Shop is not responsible for delays caused by:

Courier partners
Natural disasters
Government restrictions
Customs procedures
Events beyond our reasonable control

Please refer to our Shipping Policy for complete shipping information.

SECTION 7 – RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, and replacements are governed by our Refund Policy.

By placing an order, you acknowledge that:

Refunds and replacements are available only under eligible conditions.
An unboxing video may be required to process claims involving damaged, defective, or incorrect products.

Please review our Refund Policy before making a purchase.

SECTION 8 – INTELLECTUAL PROPERTY

All content available on this website, including:

Text
Product descriptions
Logos
Graphics
Images
Designs
Branding materials

is the property of Tulsi Mala Shop or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, or commercially exploit any content without prior written permission.

SECTION 9 – THIRD-PARTY SERVICES

Our website may contain links to third-party websites, services, or tools.

We do not control and are not responsible for:

Third-party content
Privacy practices
Terms of service
Products or services offered by third parties

Your use of third-party services is at your own risk.

SECTION 10 – SHOPIFY PLATFORM

Tulsi Mala Shop is powered by Shopify.

While Shopify provides the e-commerce platform used to operate our store, all purchases, customer service matters, refunds, and product-related inquiries are handled directly by Tulsi Mala Shop.

SECTION 11 – CUSTOMER FEEDBACK AND REVIEWS

If you submit reviews, comments, suggestions, photographs, or other content to us, you grant Tulsi Mala Shop a non-exclusive right to use, reproduce, publish, and display such content for business and promotional purposes.

You confirm that any content submitted by you:

Belongs to you or you have permission to share it.
Does not violate any law or third-party rights.

SECTION 12 – PROHIBITED ACTIVITIES

You agree not to:

Use the website for unlawful purposes.
Upload harmful software, viruses, or malicious code.
Interfere with website security.
Collect personal information of other users.
Engage in fraudulent or abusive activities.

Violation of these provisions may result in suspension or termination of access.

SECTION 13 – DISCLAIMER OF WARRANTIES

All products and services are provided on an "as available" and "as is" basis.

Tulsi Mala Shop makes no guarantees that:

The website will always be available.
The website will be free from errors.
The services will operate without interruption.

To the fullest extent permitted by law, all warranties not expressly stated are excluded.

SECTION 14 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Tulsi Mala Shop shall not be liable for:

Indirect damages
Consequential damages
Loss of profits
Loss of data
Business interruption
Any damages arising from the use of our products or services

Our total liability shall not exceed the amount paid by you for the applicable order.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless Tulsi Mala Shop, its owners, employees, affiliates, and service providers from any claims, liabilities, damages, losses, or expenses arising from:

Your violation of these Terms.
Your misuse of the website.
Your violation of applicable laws.

SECTION 16 – GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the laws of India.

Any dispute arising from the use of this website, products, or services shall be subject exclusively to the jurisdiction of the courts located in Mathura, Uttar Pradesh, India.